Frequently Asked Questions
Everything you need to know about shopping with THACKER.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of purchase. Simply visit our online portal to generate a prepaid return label.
Are your leather goods sustainably sourced?
Yes, THACKER is committed to ethical sourcing. We work exclusively with LWG-certified tanneries to ensure our leather production meets high environmental standards.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How should I care for my THACKER handbag?
To maintain the quality of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather conditioner every 6 months.